Have questions or need help? Explore our FAQs or get in touch with our support team below. We’re here to ensure your shopping experience is seamless and enjoyable.
Frequently Asked Questions
Fabric Guru offers a curated selection of African-inspired fashion, including men’s and women’s clothing, accessories, and unique fabric prints. Each piece celebrates African heritage with quality craftsmanship and modern style.
Many of our items are crafted by skilled artisans, ensuring each piece is unique and made with attention to detail. We partner with designers who embrace traditional techniques, bringing you authentic and beautiful products.
Our website provides a detailed size guide for each product category. For the best fit, we recommend measuring yourself and comparing your measurements with our guide. If you need additional help, feel free to contact our support team.
Currently, we offer select customization options for certain items. Contact us to discuss custom orders or adjustments, and we’ll do our best to accommodate your needs.
Ordering is easy! Simply browse our collections, add items to your cart, and proceed to checkout. Once you complete payment, you’ll receive an email confirmation with your order details.
Fabric Guru securely processes all online payments via PayFast, a trusted and reputable payment gateway in South Africa. PayFast is compliant with PCI DSS (Payment Card Industry Data Security Standards) to ensure your payment information remains safe. It supports major credit and debit cards, Instant EFT, and more. PayFast’s reliability and security give you peace of mind while shopping with us.
Yes, we ship our products worldwide! Shipping costs and times vary by location and will be calculated at checkout. We strive to make sure that our products reach you promptly and in perfect condition.
Standard shipping typically takes between 5-10 business days for local orders and 10-20 business days for international orders. You’ll receive a tracking number once your order ships, so you can monitor its progress.
We want you to be completely satisfied with your purchase. If you’re not happy with an item, you may return it within 30 days of receiving your order. Returned items must be in original condition with tags attached. Please review our Returns & Exchanges Policy for more details.
Once your order ships, we’ll send you an email with a tracking number. You can use this number to track your package on our website or the carrier’s site to see real-time updates on your order’s delivery status.
Yes! We regularly offer promotions and exclusive discounts. Follow us on Facebook, Instagram, and Twitter to stay updated on our latest deals.
To maintain the quality of your items, follow the care instructions provided on the label. In general, we recommend gentle hand-washing or using the delicate cycle on your washing machine, and air-drying where possible to preserve colors and fabrics.
Our customer service team is here to help! You can reach us at hello@fabricguru.co.za or by phone at +27 83 425 5682. We’re available Monday through Friday, 9:00 AM - 5:00 PM (local time).
Stay connected with us through our social media channels and subscribe to our newsletter for the latest on new arrivals, special collections, and exclusive offers.
Contact Us
Address:
6 Main Road,
Melville, Johannesburg, 2092
